About Us

Employment

We hope you join our team!

Well known for its friendliness, the Wauconda Area Library serves a diverse district of 27,000 residents with a staff of 55 employees, an award-winning building, and state-of-the-art automation and computer services. The library district encompasses all or portions of Island Lake, Lakemoor, Lake Barrington, Port Barrington, Volo, Wauconda, and unincorporated Lake County.

Public Services Associate II - 3 positions

(updated 2/8/2021)

Overview:

Provide exceptional customer service in a friendly and professional manner to create a positive library experience for patrons.   

Essential Job Duties:

  • Provide friendly and professional customer service on the telephone, in person, and when using electronic communication.  Accurately respond to patron questions at the Check Out Desk, Lobby and Call Center.
  • Handle incoming and outgoing materials efficiently.
  • Effectively resolve patron misunderstandings or complaints.
  • Handle money transactions accurately.
  • Assist with projects as needed.
  • Demonstrate excellent problem solving skills, flexibility and sound and independent judgment.
  • Comfortably use technology.
  • Work productively in a fast-paced team environment without direct supervision.
  • Ensure all policies of the Wauconda Area Library are followed.
  • Perform other duties as assigned.

Education and Experience Required:

  • High school graduate or equivalent.
  • A minimum of 2 years of library work experience or service related work experience.
  • Regularly required to talk, hear and see. Must be able to read 9-point font. 
  • Frequently required to sit, stand, walk and reach with hands and arms. 
  • Occasionally lift, push or move up to 50 pounds.  Requires working outdoors for duties as assigned.

Hours:

Schedule 1 Schedule 2 Schedule 3
Thu 1-9 p.m.
Fri 12-6 p.m.
1 Saturday per month assigned
1 Sunday per month assigned
Tue 8:30-5 p.m.
Wed 4-9 p.m.
1 Saturday per month assigned
1 Sunday per month assigned
Mon 8:30 a.m.-1 p.m.
Thu 4-9 p.m.
Fri 1-6 p.m.
1 Saturday per month assigned
1 Sunday per month assigned

Rate: 

$13.50/hour.  Benefits include pro-rated vacation time and paid holidays.

To apply:

Please fill out an application and send to:

Public Services Manager
Wauconda Area Library
801 N. Main Street
Wauconda, IL 60084
applications@wauclib.org