About Us

Employment

We hope you join our team!

Well known for its friendliness, the Wauconda Area Library serves a diverse district of 27,000 residents with a staff of 53 employees, an award-winning building, and state-of-the-art automation and computer services. The library district encompasses all or portions of Island Lake, Lakemoor, Lake Barrington, Port Barrington, Volo, Wauconda, and unincorporated Lake County.

 

Public Services Associate II (posted 10/10/2019)

Overview:

Provide exceptional customer service in a friendly and professional manner to create a positive library experience for patrons.   

Essential Job Duties:

  • Provide friendly and professional customer service on the telephone, in person, and when using electronic communication.  Accurately respond to patron questions at the Check Out Desk.
  • Handle incoming and outgoing materials efficiently.
  • Effectively resolve patron misunderstandings or complaints.
  • Handle money transactions accurately.
  • Assist with projects as needed.
  • Demonstrate excellent problem solving skills, flexibility and sound and independent judgment.
  • Comfortably use technology.
  • Work productively in a fast-paced team environment without direct supervision.
  • Ensure all policies of the Wauconda Area Library are followed.
  • Perform other duties as assigned.

Education and Experience Required:

  • High school graduate or equivalent.
  • A minimum of 2 years of library work experience or service related work experience.
  • Regularly required to talk, hear and see. Must be able to read 9-point font. 
  • Frequently required to sit, stand, walk and reach with hands and arms. 
  • Occasionally lift, push or move up to 50 pounds.  Requires working outdoors for duties as assigned.

Hours:

Part-time, 16 hours per week plus one Saturday and one Sunday per month.  Required schedule is:

  • Wednesdays 1-5 p.m.
  • Thursdays 1-9 p.m.
  • Fridays 8:30 a.m. – 1 p.m.
  • One Saturday per month 8:30 a.m. – 5 p.m.
  • One Sunday per month 11:30 a.m. - 4 p.m.

Rate: 

$13.00/hour.  Benefits include pro-rated vacation time and paid holidays.

To apply:

Please submit a resume, fill out an application and send to:

Public Services Manager
Wauconda Area Library
801 N. Main Street
Wauconda, IL 60084
applications@wauclib.org