Public Services Associate II - Kid City Desk - Part-time

Overview:

Looking for a caring, empathetic and friendly individual with experience working with children and their caregivers in a library or related setting.

Essential Job Duties:

• Provide friendly and enthusiastic customer service and reference assistance on the telephone, in person, and when using electronic communication.
• Provide catalog and database instruction to patrons.
• Maintain general awareness of topics of current or popular interest and popular authors to provide excellent readers advisory.
• Comfortably use a variety of electronic devices in order to answer patron queries about library services.
• Assist patrons with the public computers and the Printing Center, including copying, scanning and faxing.
• Represent the Library’s brand by providing a positive image at all times.
• Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
• Troubleshoot library equipment and communicate outages to appropriate personnel.
• Help keep up with the cleanliness of Kid City.
• Effectively resolve patron misunderstandings or complaints.
• Work productively in a fast-paced team environment.
• Ensure all policies of the Wauconda Area Library are followed.
• Ability to work productively with minimal supervision.
• Ability to productively communicate with all levels of library staff and management.
• Ability to organize, prioritize, and manage details.
• Perform other duties as assigned such as working at the library’s Greeter Help Desk and Call Center.

Qualifications:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required:

• Exceptional customer service focus.
• Working understanding of library operations.
• Exceptional problem-solving abilities.
• Travel locally as needed.

Education and Experience Required:

• High School Diploma required. Bachelor’s degree preferred.
• A minimum of 2 years of library work experience or service related work experience.
• Experience working with children ages birth-8^th grade strongly preferred.

Hours:

Rate: 

$16.50/hr. Includes pro-rated vacation and holiday pay if working qualifying hours. 

To apply:

Please fill out an application and send to:

Public Services Manager
Wauconda Area Library
801 N. Main Street
Wauconda, IL 60084
applications@wauclib.org