Public Services Associate II - Kid City Desk - Part-time

Overview:

Looking for a caring, empathetic and friendly individual with experience working with children and their caregivers in a library or related setting.

Essential Job Duties:

  • Provide friendly and enthusiastic customer service and reference assistance on the telephone, in person, and when using electronic communication.
  • Provide catalog and database instruction to patrons.
  • Maintain general awareness of topics of current or popular interest and popular authors to provide excellent readers advisory.
  • Comfortably use a variety of electronic devices in order to answer patron queries about library services.
  • Assist patrons with the public computers and the Printing Center, including copying, scanning and faxing.
  • Represent the Library’s brand by providing a positive image at all times.
  • Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
  • Troubleshoot library equipment and communicate outages to appropriate personnel.
  • Help keep up with the cleanliness of Kid City.
  • Effectively resolve patron misunderstandings or complaints.
  • Work productively in a fast-paced team environment.
  • Ensure all policies of the Wauconda Area Library are followed.
  • Ability to work productively with minimal supervision.
  • Ability to productively communicate with all levels of library staff and management.
  • Ability to organize, prioritize, and manage details.
  • Perform other duties as assigned such as working at the library’s Greeter Help Desk and Call Center.

Qualifications:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required:

  • Exceptional customer service focus.
  • Working understanding of library operations.
  • Exceptional problem-solving abilities.
  • Travel locally as needed.

Education and Experience Required:

  • High School Diploma required. Bachelor’s degree preferred.
  • A minimum of 2 years of library work experience or service related work experience.
  • Experience working with children ages birth-8th grade strongly preferred.

Hours:

 

Mondays 4p-9p

Wednesdays 9a-2p

Fridays 1p-6p

1 assigned Saturday per month 8:45a-5p

1 assigned Sunday per month 11:45a-4p

 

Rate: 

$16.50/hr. Includes pro-rated vacation and holiday pay if working qualifying hours. 

To apply:

Please fill out an application and send to:

Public Services Manager
Wauconda Area Library
801 N. Main Street
Wauconda, IL 60084
applications@wauclib.org

Application Start Date
Open Until Filled
Yes
Application PDF