Independence Day Closing

The Library will be closed on Monday, July 4th for Independence day.  We will reopen on Tuesday, July 5th at 9:00 a.m. 

Public Services Associate III - Bilingual

Public Services Associate III – Bilingual

Overview:

¿Te gusta hacer la diferencia en la vida de las personas? ¿Tienes un corazón para servir a la comunidad de habla hispana?

The Wauconda Area Public Library is looking for an enthusiastic, creative team player with excellent communication skills and dedication to customer service in English and in Spanish, to fill a full-time position.

Essential Job Duties:

  • Provide friendly and professional customer service on the telephone, in person, and when using electronic communication.  Accurately respond to patron questions.
  • Effectively resolve patron misunderstandings or complaints.
  • Provide reader’s advisory assistance in English and Spanish.
  • Plan and implement children’s and adult programs in Spanish and attend school outreach events.
  • Provide catalog, online database and one-on-one device instruction to patrons.
  • Troubleshoot library equipment and communicate outages to appropriate personnel.
  • Comfortably use and explain how to use technology.
  • Serve on library committees as needed.
  • Participate in RAILS and other networking groups.
  • Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
  • Work productively in a fast-paced team environment.
  • Represent the Library’s brand by providing a positive image at all times.
  • Ensure all policies of the Wauconda Area Library are followed.
  • Work productively without direct supervision.
  • Perform other duties as assigned.

Qualifications:

  • This position requires proficiency in reading, writing, and speaking both English and Spanish.
  • 1 or more years of customer service experience; library experience desirable.
  • Comfort and familiarity with computers including email and Microsoft Office.
  • Ability and willingness to work a flexible schedule, including nights and one weekend shift per month.
  • Valid Illinois driver’s license.
  • Travel locally as needed.

Note:

The Wauconda Area Library is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Library will review a reasonable request for accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Hours:

Full-time, 37.5 hours per week. Schedule includes morning, afternoon, evening, and weekend hours. Schedule subject to change.

Rate: 

$18.00 - $21.00 /hour, depending on qualifications. Includes IMRF benefits, pro-rated vacation and holiday pay, health insurance, dental, vision, and life insurance options.

To apply:

Please fill out an application and send to:

Operations Manager
Wauconda Area Library
801 N. Main Street
Wauconda, IL 60084
applications@wauclib.org

 

Application Start Date
Open Until Filled
Yes
Application PDF