Independence Day Closing

The Library will be closed on Monday, July 4th for Independence day.  We will reopen on Tuesday, July 5th at 9:00 a.m. 

Public Services Associate II – Kid City Desk - Part-time

Overview:

Looking for a caring, empathetic and friendly individual with experience working with children and their caregivers in a library or related setting.

Essential Job Duties:

  • Provide friendly and enthusiastic customer service and reference assistance on the telephone, in person, and when using electronic communication.
  • Provide catalog and database instruction to patrons.
  • Maintain general awareness of topics of current or popular interest and popular authors to provide excellent readers advisory.
  • Comfortably use a variety of electronic devices in order to answer patron queries about library services.
  • Assist patrons with the public computers and the Printing Center, including copying, scanning and faxing.
  • Represent the Library’s brand by providing a positive image at all times.
  • Demonstrate excellent problem solving skills, flexibility and sound and independent judgment.
  • Troubleshoot library equipment and communicate outages to appropriate personnel.
  • Help keep up with the cleanliness of Kid City.
  • Effectively resolve patron misunderstandings or complaints.
  • Work productively in a fast paced team environment.
  • Ensure all policies of the Wauconda Area Library are followed.
  • Ability to work productively with minimal supervision.
  • Ability to productively communicate with all levels of library staff and management.
  • Ability to organize, prioritize, and manage details.
  • Perform other duties as assigned such as working at the library’s Greeter Desk and Call Center.

Qualifications:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required:

  • Exceptional customer service focus.
  • Working understanding of library operations.
  • Exceptional problem solving abilities.
  • Travel locally as needed.

 

Education and Experience Required:

  • High School Diploma required. Bachelors degree preferred.
  • A minimum of 2 years of library work experience or service related work experience.
  • Experience working with children ages birth-8th grade strongly preferred.

Note:

The Wauconda Area Library is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Library will review a reasonable request for accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Hours:

Mondays 9am-1pm

Wednesdays 9am-1pm

Fridays 1pm-6pm

Plus:

1 assigned Saturday per month 9am-5pm

1 assigned Sunday per month 12pm-4pm

Rate:

$14.50-$16.00/hour depending on qualifications. Includes pro-rated vacation and holiday pay if working qualifying hours. 


To apply:

Please fill out an application and send to: Public Services Manager Wauconda Area Library 801 N. Main Street Wauconda, IL 60084 applications@wauclib.org

Application Start Date
Open Until Filled
Yes
Application PDF