Overview:
Looking for a caring, empathetic and friendly individual with experience working with children and their caregivers in a library or related setting. This position supports the library’s Kid City area by working at the Kid City desk, managing a busy play area, maintaining a clean and organized space, and providing enthusiastic customer service and reference help.
Essential Job Duties:
- Provide friendly and enthusiastic customer service and reference assistance on the telephone, in person, and when using electronic communication.
- Provide catalog and database instruction to patrons.
- Maintain general awareness of topics of current or popular interest and popular authors to provide excellent readers advisory.
- Comfortably use a variety of electronic devices in order to answer patron queries about library services.
- Assist patrons with the public computers and the Printing Center, including copying, scanning and faxing.
- Represent the Library’s brand by providing a positive image at all times.
- Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
- Troubleshoot library equipment and communicate outages to appropriate personnel.
- Help keep up with the cleanliness of Kid City.
- Effectively resolve patron misunderstandings or complaints.
- Work productively in a fast-paced team environment.
- Ensure all policies of the Wauconda Area Library are followed.
- Ability to work productively with minimal supervision.
- Ability to productively communicate with all levels of library staff and management.
- Ability to organize, prioritize, and manage details.
- Perform other duties as assigned such as working at the library’s Greeter Help Desk and Call Center.
Qualifications:
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required:
- Exceptional customer service focus.
- Working understanding of library operations.
- Exceptional problem-solving abilities.
- Travel locally as needed.
Education and Experience Required:
- High school diploma or GED required. Post-secondary education preferred.
- A minimum of 2 years of library work or related service work.
- Experience working with children ages birth-8th grade strongly preferred.
Hours:
- Mondays 4p-9p
- Wednesdays 12p-5p
- Thursdays 1p-5p
- 1 assigned Saturday per month 8:45a-5p
- 1 assigned Sunday per month 11:45a-4p
Rate:
$16.50/hr. Includes pro-rated vacation and holiday pay if working qualifying hours.
To apply:
Please fill out an application and send to:
Public Services Manager
Wauconda Area Library
801 N. Main Street
Wauconda, IL 60084
applications@wauclib.org