Overview:

Responsible for providing exceptional customer service in a friendly and professional manner and for creating a positive library experience, primarily at the Adult Help and Greeter Help Desks. This position will have a focus on library collections and assisting with adult programming.

Essential Job Duties:

• Provide friendly and enthusiastic customer service and reference assistance on the telephone, in person, and when using electronic communication.
• Provide catalog and database instruction to patrons.
• Maintain awareness of topics of current or popular interest and popular authors to provide excellent readers advisory.
• Maintain a collection area including ordering, weeding, marketing, and merchandising.
• Assist with planning, executing, and/or marketing adult programs with the Program Team.
• Comfortably use a variety of electronic devices in order to answer patron queries about library services.
• Assist patrons with the public computers and the Printing Center, including copying, scanning and faxing.
• Represent the Library’s brand by providing a positive image at all times.
• Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
• Troubleshoot library equipment and communicate outages to appropriate personnel.
• Ability to accurately handle money transactions.
• Ability to approach and defuse difficult patron situations.
• Work productively in a fast-paced team environment.
• Ensure all policies of the Wauconda Area Public Library are followed.
• Ability to work productively with minimal supervision.
• Ability to productively communicate with all levels of library staff and management.
• Ability to organize, prioritize, and manage details.
• Perform other duties as assigned.

Education and Experience Required:

• High School graduate or equivalent. LTA degree and/or some library science degree coursework preferred.
• A minimum of 2 years’ public library work experience.

Rate:

$17.00 - $19.00/hour, depending on qualifications. 

Benefits include:

• Participation in IMRF through employer and employee contributions.
• Accrue vacation days.
• Holiday pay (must maintain minimum qualifying hours)

Hours:

Daytime, evening and weekend hours required. Weekends are assigned on a rotating basis.

• Wednesdays 5:00 p.m. – 9:00 p.m.
• Thursdays 9:00 a.m. – 5:00 p.m.
• Fridays 9:00 a.m. – 6:00 p.m.
• 1 Saturday per month 8:45 a.m. – 5:00 p.m.
• 1 Sunday per month 11:45 a.m. – 4:00 p.m.

To apply:

Please fill out an application and resume and send to:

Operations Manager
Wauconda Area Library
801 N. Main Street
Wauconda, IL 60084
applications@wauclib.org