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Suggestions - 2013

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December 2013

1. I am a Wauconda resident and have recently enrolled my child in the Waldorf School. There are specific books recommended for the students which are not carried by the Wauconda Library. I would greatly appreciate it if the Library Board would consider adding materials needed by the Waldorf School students to their already awesome library.

We will be happy to consider adding some of the recommended titles to the Children’s collection, and will gladly request additional titles for you through interlibrary loan.

2. Love the drop at Island Lake Village Hall.

Thank you… We are glad that patrons are using it regularly!

3. New laptops.

We agree!  We are in the planning stages of replacing the circulating laptops. 

4. Sell those black & red bags as well as checking them out.

We’re glad to hear you like our new bags enough to buy one!  For now, those black and red bags are specifically designated for use with check out. We’ll consider making them available for sale, but for now please ask at the Circulation Desk and we will show you the other canvas bags that we sell.

5. Why is the library cancelling the Tai Chi Saturday class? Please resume at some near future point.

We’re glad you enjoyed the Tai Chi classes.  We have been monitoring attendance over the last few months.  Unfortunately, attendance has dropped to make it cost-prohibitive to continue it.  We will reevaluate offering it again in the future.  

6. Please put up sign “video return”.

Good idea!  We are working on signage for the new sorter check-in and will put it up soon!

7. If you know the library is going to be closed, please send out an email!

We do our best to notify our patrons when the library is closed.  Two issues of our eNews were emailed in December with library closings.  We also post on our website, Facebook, Twitter feed and have library closings listed in our quarterly newsletter.  A note was also added to all of the overdue notices (mail and email).  We hope these help!

8. Please buy: More new children’s movies and more mystery and horror books in Spanish, DVDs: Miracle of the White Stallions, The Ruling Class.

These are being considered for purchase.  Thanks for the suggestion!

 

November 2013

1. I love the new return system! I have never had a problem with it!

Very glad to hear it – thanks! 

2. A lot of us miss the library catalog that was by the DVDs. If someone has trouble walking, you have to walk to the end of the room to check the catalog! Please replace it!

We are planning to replace one of the DVD catalog stations soon – sorry for the temporary inconvenience!

3. The genealogy program was great! We would love to have more genealogy programs. We would be interested in a genealogy group/club.

We’re glad you enjoyed it!  We are planning to start a new genealogy club in the winter.  The first meeting will be on February 27 at 7 p.m.  We hope to see you there! 

4. Would like to have the crochet and knitting class back. It was a learning experience.

We will take this into consideration when planning future programs. 

5. Please buy: Simpsons seasons 16 & 17, Jonathan Park CDs, Roman Mysteries, Mini-Mystery collection, Nancy Drew/Hardy Boys Super Mystery series, more books by Elsa Beskow.

These are being considered for purchase.  Thanks for the suggestion!

 

October 2013

 

September 2013

1. I was just wondering if you all were going to bring back the program where you can read down your fines. I really enjoyed that program.

We will occasionally bring this program back for a short period, but the best program of all is to return items on time so that no fines accumulate and others will have access to the items.  Thanks for your feedback!

2. For over two weeks both of the water fountains are out! Can you fix them?

We apologize for the inconvenience.  We have been looking at various alternatives for repairing or even replacing the fountains.  We hope to have the fountains up and running very soon!

3. Why is the air conditioner always so high in the library? It is at the point of being painful to the bone. On really, really hot days it may be okay, but at times, when not necessary it is excruciatingly painful. Please have some consideration for most of us, especially for your staff.

Every spring and fall, the library air system is switched from furnace to air conditioning or vice versa.  Until the switch is made, there are parts of the library that may seem cold on a cool autumn day, because the air

conditioner has not yet been turned off. Once the air conditioner is turned off, these same parts of the library might seem too warm on a warm day.   In any building of this size, with such large open spaces, there will be times when the temperature in certain spots is not the ideal temperature.  Please keep in mind that we are doing our best to ensure the comfort of all patrons.

4. I always enjoy coming to the library to do my paperwork. I like the peace and quiet. I like that I can enjoy a good coffee and snack.  I do, though, miss the community display that was taken down to make room for automation. The display always had wonderful displays. I miss it so.

We loved the old display case, too!  Unfortunately, the old display case had to be removed in order to make way for new equipment that greatly improves the process of getting returns back to the shelves as quickly and accurately as possible and with less physical stress for staff wrists and fingers.  A new display case inside the library is in the planning phase. 

5. Please buy: Grave of the Fireflies (DVD).

This is being considered for purchase.  Thanks for the suggestion!

 


August 2013

1. If you’re fixing up your book return system, please consider an improvement to the drive-up drop box. The door/slot on this is hard to manage from the car. Thanks!

We’ll see what we can do about this – thanks for letting us know!

2. Bringing back “Scattered Pages” is not a bad idea

Thanks for the suggestion.  We will consider this when planning future programs. EG

3. Please keep the display case. There were great things in the case. It was unique and informative.

We plan to provide display spaces inside the library that we hope will be an improvement over the original display case that had to be removed.  Because of the new book return system, there can be no display case in the old location.  While we miss the displays, we do not miss the hazards and liabilities that were associated with that large, cumbersome case.  The new display spaces will be more manageable, more attractive, better lit, and better equipped with electrical and data outlets.

4. Would love to have crochet and knitting class back again!

Thanks for the suggestion.  We will consider this when planning future programs.  EG

5. Please buy: Life of Pi music CD, Gaelic Storm-Boathouse CD.

These are being considered for purchase.  Thanks for the suggestions!

6. Thank you for the outdoor concert. Suggestion: Place lights in the trees over the audience. Call the event “Ravinia West”.

Wow, Ravinia West?  Seems our Summer Concert Series is really making a “name” for itself!  Thank you so much for your comment.  This summer’s music series was our biggest hit yet, and we’re glad that you enjoyed it.  We hope you’ll continue to join us for music at the library on Sunday, September 15 at 2 p.m. for  The Limitations, a classic blend of hits from the ‘50s.  EG

7. Love the tai-chi class. I hope it will continue through the fall and beyond. It is convenient to have at the library because I can get books, movies, and use the computer on the day of the class. Thank you for having it.

We are happy to report that Tai Chi is continuing in the fall, once a month on Saturday afternoons.  We hope to see you here! EG

8. If possible it would be nice to have the sidewalk on the library side of the crosswalk cut down for strollers. I can’t life my double stroller over the hump so I have to walk in the road over to the handicapped parking where the sidewalk is cut down which is challenging with walking preschoolers.

We had planned to do just what you are requesting, but unfortunately the slope of the existing sidewalk is such that there is no practical way to do this without reconfiguring the sidewalk, the landscaping, and probably the driveway itself.

 

July 2013

1. Start a genealogy club.

Thanks for the suggestion.  We are looking into this and will hope to offer something next year.

2. Please bring back “Scattered Pages”.

Thank you for the suggestion.  Due to a staff change and low attendance, the decision was made to discontinue the Scattered Pages book club.  We will look to offer it again in the future.

3. Great programs! May I suggest a Spanish language class (to teach Spanish) for middle schoolers? Also, a mother-daughter book club for older girls (when they outgrow the one in the Children’s Department).

Due to the recent change in service with regards to sixth graders, the Adult Services Department plans to continue those programs, which have been popular in the Children’s Services Department.  Please look for a mother/daughter book club in January for grades 6-7.  We are still working on a way to offer an introduction to the Spanish language for middle schoolers.

4. I wanted to bring my kids to the library, but no parking due to the fireworks. Please put a sign up – “no parking after 9:00 p.m.” or police parking lot.

We apologize for this inconvenience.  We will consider solutions to this problem that springs up now and then, depending on which day of the week the fireworks take place.

5. Please buy: DVD’s Spencer for Hire, Spy, Black Adder, Inspector Lewis series, Saving Private Ryan (on Blu-ray).

These are being considered for purchase.  Thanks for the suggestions!

6. Lord of the Rings is too adult to be in the Children’s section.

Assuming you are referring to the DVD, this was a remnant of our policy whereby the Children’s department served children through 6th grade.  This policy changed, and this department  now serves children through 5th grade.   These DVDs have been moved to Adult Services and are very popular among tweens, teens, and adults.  Thanks for your suggestion!

7. Please provide Spanish class for 6-8 grades. It would benefit them when they enter high school.

Please see number 3.

8. We are Wauconda residents and appreciate the many activities and services offered by our Wauconda Library. The staff is always professional, courteous and helpful in every way possible. One area in which we have been experiencing frustration, though, is obtaining  (a particular) current DVD to view since it was obtained by the library in June. Although we have come in on the due date and, as suggested, tried calling several times in the course of the day and on other days in case it had been returned before or after the due date, out timing has not worked, as someone else had always already taken it out.

    Other libraries offer to put patrons’ names on a wait list for new DVDs. We have put our name on several libraries’ lists; however, their policy is to release the DVD to their community’s residents on the wait list first, which we completely understand.     

   Since this has worked well for the other libraries and their residents, we would like you to consider adopting a similar policy. The way our library works, a resident from a community other than Wauconda could come in by chance and borrow the DVD that we have been waiting for so long and are having a difficult time getting.

Thank you for bringing this to our attention.  While we do our best to manage the number of copies of popular DVDs, sometimes we need to purchase an additional copy to meet demand.  In the case of some of the more popular TV shows, we will try to purchase 2 copies, one that is first come, first served, and a second that can be put on hold.  We missed this one!  We purchased a second copy that you will be able to reserve and we placed you on hold for it.  We will contact you when it arrives. 

 

June 2013

1. At the McHenry Library they offer paper and pencil at every computer station. It would be easier for a handicapped person.

We’ll do this, too – thanks for reminding us!

2. Would you please provide more Spanish classes for children (in) 3-8 grades? Other languages like German, French that are great. Children learn these languages in High School. (It would) help and advance them in High School.

We will consider your suggestion when planning future programs for elementary and middle school students.  Thanks!

3. You should let kids age 11 and up get a new card without their parents.

The minimum age has been set at 14 because parents or guardians are responsible for the loss of materials on these cards.  It seems only fair to us that parents and guardians are aware that their children have library cards until they reach the age of 14.  This is typical of most public libraries.

4. We love this library. It’s good for kids!

And we love having kids visit this library!  Come often and bring your friends! 

5. Please buy: CDs: Kelly Clarkson, Cher Lloyd, Keisha, and Mariah Carey. DVDs: Castle in the Sky, Simpsons. Zinio: The Nation, Vanity Fair.

These are being considered for purchase.  Thanks for the suggestions!

6. Please stripe outside stairs to help prevent falling.

We are considering various ways of marking the front edge of each step to increase visibility.  Each step is currently marked by a change in texture.

7. More puzzles for children, 50 pieces or more.

We will purchase a couple of larger puzzles for older children to assemble when visiting the Children’s department.  Thanks for the suggestion! 

8. I have been attending the Tai Chi classes for 2 years now and continue to enjoy the class. I feel this class should be better advertised. It’s a class worth filling up. Thank you for keeping this class here at the library.

You are more than welcome - thanks for the feedback! 

9. Tote bags that you can check out for books! That’d be great especially when you have tons of books and toting little kids along with you.

We plan to do this soon – thanks for the suggestion!

10. Separate sheet music from other music books for easier browsing.

This is a great idea – we’ll figure out a way to do this.  Thanks!

 

 

May 2013

 

1. Just finished Tai Chi class. I so appreciate that you offer this to the community. Hopefully this will continue.

We’re glad you are enjoying the Tai Chi classes.  You’ll be happy to know that we have continued them once a month during the summer.  Please see our summer newsletter for dates.

2. This library, I am very happy to say, ROCKS! I love it! Could you please consider some computer lessons on Wednesday or Thursday nights, or Saturday mornings?

We will consider this.  We are planning to offer more computer classes in the coming year, starting in September.  Thanks for the comments!

3. Wonderful, pleasant staff here! Each one!

Thank you!  We are glad that your experience was very pleasant. 

4. I know you’re not a coffee shop but you sell really nice coffee. How come you stopped having real half/half? (You have) three artificial creamers…inferior food products. Please bring back choice of half/half. Thanks!

We agree that Half & Half is best, and we try to keep well stocked with it.  Once in a while we run into cost/availability issues and must go to “Plan B” (Coffee Mate).  We will restock with Half & Half ASAP.  We appreciate your interest in the Cozy Corner Café!

5. I would like to suggest a “reading buddy” program. This is a program where a 6th-10th grader would get a chance to read a book to younger kids. Children are always looking to volunteer and this would give us an opportunity too!

We appreciate the suggestion.  We’ll look into a program like this, possibly for next summer.  You are also welcome to fill out a Volunteer Service Application for other volunteer opportunities at the library. We also recommend checking out the Friends of the Library, who are meeting on Wednesday, June 12 at 7 p.m.

 


April 2013

1. Check out bags to hold your books. I always check out more than I can carry. Lake Zurich does this.

Thank you for the suggestion – we will consider that.  As an alternative, we sell canvas bags or handy tote bags at the Circulation Desk. 

2. Please reduce the hold time for new DVDs/Blu-rays from four days to two days so we don’t have to wait too long to check the items out.

We don’t hold new DVDs so I’m not sure about this one.

3. Please purchase: DVDs: Long Way Round, Idiot Abroad Season 3, Extreme Frontiers, Race to Dakar, Ollie Hopnoodle’s Haven of Bliss, By Any Means, Duck Dynasty, Hetty Wainthrop Investigates.

These are being considered for purchase.  Thanks for the suggestions!

4. Get a hand dryer for the men’s room.

We’ll consider this - thanks!

5. Thanks for getting some information for my husband about some stock reports. I think you did a great job!

You’re welcome!  We’re glad we were able to provide the information he was looking for.

6. Wauconda Library is wonderful. I’ve enjoyed the many events such as the summer concerts. Now I’m taking the Tai Chi classes and do like the program. Hopefully, the Library will keep Tai Chi.

You will be happy to know that the Summer Concert Series and Tai Chi will continue this summer.  We hope to see you at the library!  

7. Please add a drive-up book return at the Lakemoor Village Hall.

Since most residents of Lakemoor live in other library districts, it is not feasible to have one of our book returns at the Lakemoor Village Hall.  In the future, we may consider adding one that will better serve the neighborhood(s) in the Wauconda Area Public Library District

 

March 2013
 

1. I just wanted to thank you for investing in the 3M Cloud Library. I’m an avid user.

Glad to hear it!  These titles will soon be included in our regular catalog.  You’ll be able to search as you would any other book, and once you find an eBook you’d like to read, you’ll be able to check it out and read it right then and there, as long as it is “on the shelf.”  So stay tuned – this service is about to get even better!

2. Thank you for such an outstanding Children’s Library!! We have been so blessed by the fun programs, story times, and crafts, etc. The decorations each month season as well as the friendly staff are always a joy. As a homeschooling mother of a 5 and a 7 year-old, the library is a weekly event. Thank you for making it an ever-changing adventure!

Thanks so much for your kind words – they really brightened our day! 

3. Please purchase: DVDs: Dog with a Blog, Austin & Ally; books: “Last Ape Standing” and “Lost Tales of Ga’Hoole”.

These are being considered for purchase.  Thanks for the suggestions!

4. Put on your movie posters that registration is required and where the movie is being shown.

Yes – we will do this for children’s movies!  Movies shown in the Adult Services department generally do not require registration.  We apologize for any inconvenience this might have caused, and appreciate your suggestion.   

5. I am disappointed that you have stopped the jewelry making craft class. The teacher was great and I enjoyed the ladies attending the craft classes.

We’re glad you enjoyed the jewelry classes.  We are offering some different types of hands-on classes, like the DIY Wine Bottle Terrarium on April 15, Create Your Own Picasso on May 25.  We’ll offer more this summer too! 

6. I love taking the Tai Chi classes.

Thank you!

7. We love the Great Courses and are so excited that you are adding them to your collection. What a wonderful library! Please add music theory or related courses.

We’re excited too! Thank you for the suggestion.  We plan to add several new Great Courses throughout the year.

 

February 2013
 

1. The book programs for kids are wonderful. Class time, reading with prizes, all of it.

Thanks for your feedback – we appreciate it!

2. Please bring back knitting time.

We’ll give this some thought.  We’re glad you enjoyed this.

3. Please purchase: DVDs: Ollie Hopnoodle’s Haven of Bliss, Dangerous When Wet, French Kiss.

These are being considered for purchase.  Thanks for the suggestions!

4. I make as many of the Tai Chi classes as I can possibly make. Allison is an excellent instructor who relates extremely well to all those present. This class is so beneficial in so many ways. I do hope it will continue – it benefits mind, body, and spirit! Please continue!! Thank you.

Thank you for the compliment!

5. Please begin purchasing 3D movies. They are state of the art. Thank you.

These are being considered for purchase.  Thanks for the suggestion!

6. Love the little display shelves at checkout. Something interesting (that I didn’t know about) always catches my eye. Without display, I would have missed some interesting things. Also nice how everything is grouped together by category. Keep up the interesting categories!!

Thank you for the comment.  We hope to continue to display things that are of interest to you and others!

7. I am embarrassed and gravely disappointed that there is no Black History Month display in the foyer. Shame on you for ignoring this important information. If other libraries in the northern areas do it, why don’t you? Anything for Women’s History Month? Bet not.

Please understand that the foyer display case is available to local community organizations for displays.  In February and March the artwork from Studio 118 is on display, which is the Wauconda school district art show.  This is recognizing the importance of Youth Art Month.  You will be happy to know that the Children’s department prominently displays books on Black History Month in February and Women’s History Month in March.  There are similar book displays in the Young Adult section.  Because we are unable to display in the foyer for Black History Month or Women’s History Month, we have supporting programs instead.  On Sunday, March 24 at 2 p.m., there is a program called “We Will Survive: A Tribute to Women” in honor of Women’s History Month.


 

January 2013
 

Via email: I was in the library this morning and saw those wonderful bags.  I found out that they are prizes.  Would additional bags be available for purchase?  Those bags would be a great money maker.  I know I would purchase 4 right now.   I am so glad there is a library drop off at the Village of Volo!Now, it feels like we are part of a larger community.  Please, please keep up the great work.  

We purchased the bags through amazon.com – here’s a link to it: http://www.amazon.com/Wild-Wolf-Keep-Calm-Canvas/dp/B003JKKP1C/ref=sr_1_6?ie=UTF8&qid=1360098607&sr=8-6&keywords=keep+calm+and+carry+on+bags

We were really happy with the quality of the bag – very sturdy for lots of library books!As for the book return at Volo Village Hall, we’re very glad to get your feedback and we hope you’ll tell all your neighbors!  The more people use this book return, the merrier!

1. I am thrilled there is no longer a TV in the children’s play area! The library is once again a quiet place for reading.

We’re glad you’re thrilled!  The HDTV served its purpose well – heightening awareness of our TumbleBook Library, a collection of TumbleBooks (animated, talking picture books) TumblePuzzles, and TumbleQuizzes, as well as TumbleResources for teachers.  The HDTV will soon be put to an even better use!

2. We need more computers. Some patrons are not able to use them because there are not enough.

We will give this some consideration – thanks for bringing this to our attention.  We will check the usage numbers.   Please be aware that there are laptop computers and iPads for checkout for use in the library.  These provide convenient wireless access to the Internet within the library, in case that is all you require.

3. Please purchase: Xbox Kinect games, CDs by Toxic, anime fairy tales (Angel Beats), Pokemon Black and White. DVDs: End of Watch, Courage the Cowardly Dog, Hamtaro, Dexter Laboratory, more Ed, Edd, Eddy,

These are being considered for purchase.  Thanks for the suggestions!

4. Please add the library logo or identifying tag line to the 3M self check receipt so it identifies the receipt with the library. May include hours open, also.

Thank you for your suggestion.  The checkout receipts now include our library information. 

5. Why can’t the library stay open until 5 p.m. on Sunday? Both Fremont and Ela do. We have jobs, 9 to 5 on weekdays and have family at night! Thank you.

We’ll give this some consideration.  Please note that Fremont Public Library is only open 4 hours on Sunday, 1 p.m. – 5 p.m.   We are open 4 hours from noon to 4 p.m.  Most libraries in the area are open for four hours on Sunday.  Many of these libraries are closed on Sunday through the summer, but the Wauconda Area Library has Sunday hours year-round.

6. Thank you for your great community collection of Blu-ray/DVDs. However, I request that you also stock 3D movies for people who own 3D TVs. I suggest that you purchase any “new” releases. Their cost is usually the lowest. At least until older 3D films come down in cost. Thank you.

We will start adding 3D  movies soon, now that the technology has come down in price and more people are using it.  Thanks for your suggestion!

7. Please have Spanish computer classes again. We are planning to offer more of these classes soon!
8. I am OUTRAGED to see a self-checkout machine at OUR library. Perhaps you have forgotten, but reading literature is part of the HUMANities and your decision is short-sighted, misguided, and will ultimately contribute to the demise of the beloved institutions called libraries. The human personal connection is required for those seeking to make human, personal connections with literature. The Board and the management need to go back to basic humanities/literature course(s) to review the basics. You are losing your way. Why SPOIL a great library, as you have so diligently worked for, with an impersonal MACHINE??? Rethink this one!

We hope you realize that the library still offers personal service at checkout for anyone who prefers it.  The new self-checkout stations are simply a new user-friendly alternative for those who prefer to check out materials themselves.  Also, please be aware that we have offered self-checkout service for the past 10 years.  Because of some great new technology, though, we have replaced that system with a greatly improved one.

Please understand that libraries have changed, just as people and their needs have changed.  The library you advocate would serve the needs of only a tiny percentage of the 27,000-plus residents of the library district.  It is not the library’s mission to stand its ground, cling to the past, and ignore the changing needs of this diverse population.  Rather, it is the library’s mission to accommodate the needs of as much of this population as possible, since the entire community supports the library.  By offering self-checkout service, we are providing an alternative that many library patrons greatly appreciate and prefer, as demonstrated by how many people are using this service.  In January this year alone, more than 13,229 items were checked out by 2,638 patrons using the self-checkout system.  These patrons chose to use self-checkout for a variety of reasons, including speed, ease of use, privacy, the fun of using this great new technology, the convenience of checking out materials in the Children’s Services department, the system’s ability to accommodate Hispanic, Polish, and Russian patrons who do not speak English, and more.  You might be surprised to learn that during the same month, 40,468 items (75% of all checkouts) were checked out at a staffed station, demonstrating that the personal touch here is alive and well.  The self-checkout is truly just an alternative for those who prefer it.

We hope you realize that the library still offers personal service at checkout for anyone who prefers it.  The new self-checkout stations are simply a new user-friendly alternative for those who prefer to check out materials themselves.  Also, please be aware that we have offered self-checkout service for the past 10 years.  Because of some great new technology, though, we have replaced that system with a greatly improved one.

Please understand that libraries have changed, just as people and their needs have changed.  The library you advocate would serve the needs of only a tiny percentage of the 27,000-plus residents of the library district.  It is not the library’s mission to stand its ground, cling to the past, and ignore the changing needs of this diverse population.  Rather, it is the library’s mission to accommodate the needs of as much of this population as possible, since the entire community supports the library.  By offering self-checkout service, we are providing an alternative that many library patrons greatly appreciate and prefer, as demonstrated by how many people are using this service.  In January this year alone, more than 13,229 items were checked out by 2,638 patrons using the self-checkout system.  These patrons chose to use self-checkout for a variety of reasons, including speed, ease of use, privacy, the fun of using this great new technology, the convenience of checking out materials in the Children’s Services department, the system’s ability to accommodate Hispanic, Polish, and Russian patrons who do not speak English, and more.  You might be surprised to learn that during the same month, 40,468 items (75% of all checkouts) were checked out at a staffed station, demonstrating that the personal touch here is alive and well.  The self-checkout is truly just an alternative for those who prefer it. 

It is important to note that many people are not comfortable checking out items about topics of a personal nature, such as disease, pregnancy, marital problems, legal or financial problems, etc., when a staff member will see what they are checking out.  In the past, many people would simply not check the items out, for fear that someone else would know about their problem.  The new self-checkout service offers the perfect alternative for these patrons, so that they will take advantage of the library’s valuable resources.

It is also worth mentioning that whenever a patron uses a self-checkout station, the staffed checkout station(s) can provide even better, friendlier service for patrons like you who  prefer the “human personal connection.”  Everybody wins!

9. Stop self check-out! This is a very friendly library. Stop making it so impersonable. Staffed checkout is still available and as friendly as ever.  Please read the previous suggestion and our response.