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Suggestions - 2008

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December 2008

1. Please keep underage children out of the computer room!

Children in 7th grade and up are welcome to use the computers in the Adult Services Department.  Please understand we try to monitor computer usage as best we can.  If you notice underage children using the computers, please let us know.

2. Please purchase more horror movies, horror books in Spanis. CDs by Dave Koz and Candy Dulfer, more history and Modern Marvel DVDs.

These are being considered for purchase.  Thanks for the suggestions!

3. Thank you for providing our community with such a great place!

Thank you for giving us the opportunity to provide it!

4. Add cappuccino!

“Wouldn’t it be loverly!”  The key to the success and affordability of this coffee operation is that it is self-service.  Cappuccino is a coffee-based drink prepared with espresso, hot milk, and steamed-milk foam, requiring equipment and staffing that are not practical in our situation.  Cappuccino-flavored K-cups are available, though, and we will add these to our menu in the future.

5. I'm so glad you updated the website - it's about time!  The new site is so much fun!

Thanks for your appreciation!  Our new design has been a long time coming, and we are very happy that it is finally up an running.  Please stay tuned -- it is still a work in progress, and there are some great things to come.

6. I love your new website.  Very updated and 2009ish.  Very, very nice.  I like that you guys are keeping up with the times, and offering fantastic programs!!! Very nice.

Thank you for your nice comments about our new website!  Please check back often – there’s much more to come!


November 2008

1. Maybe a bigger cafe´? Because at my other library it was big!

Not sure what you mean by “bigger.”   At this point, the space provided for the Cozy Corner Café’s coffee bar and the seating area seem adequate, based on current usage patterns and the purposes served.  The booths and café seating in “The Zone” also offer even more café-style seating, in case the café itself is too crowded – although this area is generally occupied by teens after school, all library patrons are also welcome at “The Zone” at any time.

2. Please purchase the magazine Marie Claire

These are being considered for purchase.  Thanks for the suggestions!

3. Make the coffee cheaper. You need spoons.

Please understand that the coffee pricing is intended to recover costs – the library makes little if any profit from coffee sales at the current pricing.  We suggest you purchase a 10-cup card for $9.00.  Better yet, senior citizens can purchase the 10-cup card for $7.00, bringing the price to 70¢ per cup! 

4. We love the coffee bar!

Thank you – we’re glad you enjoy it!

5. Please ask patrons not to use headphones with music. Have all children go downstairs.

Generally, headphones do not produce noise that might disturb others.  If the volume is turned up to a level that is disturbing others, we will ask the user to turn down the volume.

The Children’s Services department downstairs serves infants through sixth graders and their parents or caregivers.  Generally, children in this age range will be upstairs mainly to check out materials or while their parents check out materials for them.

6. I recommend expanding your preschool programs – storytime, etc – due to long waiting lists. There are many children that your programs can’t accommodate.

This fall, we had openings in all of our preschool storytime programs except for ToddlerTime which is presented on Friday mornings.  While it may be a little disappointing to be placed on a waiting list, we hope that you can understand that we cannot open a second session of this program for only a small number of children. Registration for the winter programs will begin on January 3rd for Wauconda Area Library District residents, so please sign up early to insure that your child will be included in the programs you desire.

7. Please, please put out signs or posters suggesting that children (and parents!) keep their voices down at the library.

As most of the noise generated in the Children’s department comes from babies and preschoolers, we find posters and signage ineffective in managing noise levels since these children cannot read.  In a busy, bustling department such as ours, noise levels will occasionally increase.  Members of the Children’s staff, as well as the library’s security monitor, regularly walk through the department to remind children and adults to use their “inside” voices. 

8. The toddler Halloween party was very crowded and hot in the room and many kids in my Mom’s Club could not attend due to the waiting list.

Our annual Preschool Halloween Party is one of the most highly-attended programs that we offer each year, so the Lincoln Room does indeed heat up a bit when over 175 people come to the library for this festive event.  Registration for this year’s party began on August 30th and did not close until October 22nd – so please sign up early next year to be part of the fun! 

9. I was at another library that had binders on each shelf in the children’s picture book section. It contained titles by subject. It was much easier to use than carting kids to the computer and trying to search there. It also had sections for things like classic children’s picture books, award winning books, holiday books, etc. It just made things easier to find.

Although binders might seem more user-friendly than the online catalog, keeping them current would be nearly impossible, as the Children’s librarians order hundreds of children’s books each month and withdraw worn and damaged books daily.  Please feel free to ask the Children’s staff for help using the online catalog or for assistance in finding resources on topics of interest to you or your children.  We want every patron to find what they are looking for every time they come to the library! 

10. Your staff is very helpful.

Thank you – feel free to ask for help whenever you wish!


 

October 2008

1. Thank you for the comfy chairs in the Quiet Room. I’ve been waiting for them a long time. I’m also happy there is a sign on the door now! I really appreciate it!!

Thank you for your comments!

2. Please purchase: DVDS: From Russian with Love, Crimson Tide, Goosebumps movies, more Polish movies; Books: more Polish books, more “Stink” books by Megan McDonald

These are being considered for purchase.  Thanks for the suggestions!

3. Great voters’ forum on Saturday! Excellent service to provide for us voters. Hope to see this made available for future elections.

Thank you!  We were glad you were able to attend the forum

4. Please have more people when school is out.

We will soon be adding another service desk between the video area and the Fiction shelves.

5. Please find a way to tactfully enforce order in the Children’s play area after 4-5 year old storytime.

According to the library’s Patron Behavior Policy, it is the responsibility of adult caregivers to closely supervise children (who are below the age of nine) that they bring to the library.  Since there are so many families who remain to socialize after storytime concludes, it is particularly important for caregivers to be attentive to the challenging dynamics that a room full of preschoolers can present.

6. Instead of a class type thing – people volunteering to read books to kids in an open area.

We believe that the library’s beautiful storytime room provides an excellent environment for sharing stories and songs with children, as it provides a place where noise and activity levels can be somewhat elevated without disturbing other patrons in the Children’s department.

7. You could put out wipes to so people could wipe down toys or children! Best library around for kids!

Please feel free to ask the Children’s librarians for wipes or paper toweling.  For safety reasons, we do not leave these supplies out in the public areas of the Children’s department.

8. I think it would be great if we remind people they are in a library and to stop yelling.

In a busy library such as ours, noise levels can rise – especially before or after Children’s programs.  While the staff is very proactive in responding to outbursts, we believe it is the responsibility of the adult caregivers to monitor their children’s behavior and teach them appropriate conduct.

9. We attended the movie for preschoolers. Very nice event! Please remind adults to be quiet during the movie. It was a major distraction .It’s hard for toddlers to stay focused with loud, talking adults. Perhaps a library staff member could address this before each performance.

We want everyone to enjoy the movies shown in the Lincoln Room and will be happy to remind the audience of “theater courtesy.”  Thanks for your input!

10. The furniture in the AV/Periodical section is not conducive to sitting and reading. No back support! Are you preparing to get a bartender and serve martinis, or read books?

Not sure which furniture you mean – there are five different types of seating in those areas – something for everyone.  The booths and the futuristic tables and chairs in “The Zone” specifically accommodate young adults.  In the Cozy Corner Café there are two types of comfy seating in addition to the conventional café tables and padded wooden chairs similar to those at Starbucks or Barnes and Noble.

11. I think on Tuesdays you should have one hour of 25¢ on the café area. And every day have the café area 75¢ instead of $1.00.

Thank you!! Please understand that the coffee pricing is intended to recover costs – the library makes little if any profit from coffee sales at the current pricing.  We suggest you purchase a 10-cup card for $9.00.  Better yet, senior citizens can purchase the 10-cup card for $7.00, bringing the price to 70¢ per cup!

12. Bring back the quiet!! If the High School kids need to “express” themselves put them in a soundproof room, or send them outside. Adults pay the taxes and we want the peace and quiet back in our library!

We hope you will try to understand that public libraries have evolved through the years and are no longer simply quiet places to read or study, but serve also as cultural centers for the communities they serve.  Public libraries now attract many more people of all ages for many more purposes – especially after school each day – and this library is a perfect example of this trend.   While we do our best to keep the noise levels throughout the Adult Services areas at a reasonable level, we also try to guarantee that our Quiet Study Room (now with comfy seating!) is quiet at all time, and we encourage you to use this room.

13. I think that next year you should put refreshments in the book sale.

We will consider this next year.  Please be aware that there are public health concerns that the library must take into consideration.


September 2008

1. Coffee Café is adorable. It’s a pleasure to read and have some coffee there.

Thank you – were glad you like it!  Special thanks to the Friends of the Library for their contribution, too!

2. Please purchase: DVDS: More family movies, Sabrina the Teenage Witch, “Read With Me” DVDs; books: Homer (children’s version), Mad Monster Mash.

These are being considered for purchase.  Thanks for the suggestions!

3. Each summer I bring my grandsons to the library. Your summer reading programs are so well thought out. The boys have especially loved the sports challenges this year. The staff is good-natured and helpful. Good job all around. Loved the computer challenge week one for the older kids. Thanks so much for adding to our summer fun.

We are happy to hear that you and your grandsons enjoyed the summer reading program!  We hope you will continue to visit the library together – we are offering some exciting programs for children this fall and are busy making plans for winter activities and events! 

4. We came to your first Wii game time. We loved it! Would like to see more of these. A preschooler one would be nice too. Four-five year olds who are familiar with it would probably love it! Not very well promoted (with signage etc.). Turnout would be higher if more signs. Was it in the school newsletter? Timing was off…3:30 is really too early for most kids.

Gaming for younger children is a new library programming venture, and we have promoted it in the library’s newsletter, Focus, as well as in the Children’s Services monthly calendars that are always available at the Children’s reference desk.  As we make plans for winter activities, we will gladly consider your suggestion regarding the timing of Wii programs.  Thanks for your input! 

5. The activities and programs at the Wauconda Library are wonderful. But instead of having two teachers in the overcrowded and noisy two-year old story time, have each teacher take a class.

For library programs that serve very young children, we find it necessary to provide additional staffing for each session.  However, we agree that the first two fall sessions of ToddlerTime were a bit hectic – largely due to the presence of families that did not register for the program.  This problem has been resolved, and all sessions now should be much more comfortable in terms of size and noise.  We want ToddlerTime to be an enjoyable experience for all! 

6. The kid’s area is always a big mess because no one is enforcing that the moms’ groups pick up after their kids. We don’t enjoy playing there anymore. Make bigger “Clean Up” signs.

In a busy Children’s department such as ours, maintaining order in the preschool play area is extremely challenging – especially during “high traffic” times before and after storytime programs.  We find that most caregivers encourage their children to pick up after themselves, but when they do not the Children’s Services staff will generally restore order in a timely manner.  We believe that modeling responsible behavior will ultimately be more effective than larger signage.  Please alert the Children’s librarian if you encounter a messy area – we’ll be happy to take care of it! 

7. Too many two year-olds in the toddler class. Need another class to meet needs.

The first two sessions of ToddlerTime were rather crowded due to the presence of families that had not registered for the program.  The class size is now much more manageable, but we will consider offering another section when we plan future programs.  Thanks for your suggestion.

8. Need more senior parking.

We will consider increasing the number of accessible spaces.

9. I download books onto my MP3 player often. Yesterday I was “blocked” for a 30¢ late fee. I would like to suggest that this be raised to $5.00 like the late fee at the front counter.

We agree!  We checked with MyMediaMall and verified that the limit has been raised to $5.00.

10. I appreciate all the help I was given at the Reference Desk.

Thanks for your feedback!


August 2008

1. The summer Mother-Daughter book club was fabulous. My two daughters and I enjoyed the book, discussion, refreshments, and craft. It was my youngest’s first time and she really wants to do it again!

We are delighted to hear you and your daughter had such a good time!  The Mother Daughter Book Club will resume in October; be sure to register as soon as possible and pick up a free copy of the book to be discussed.

2. Please purchase: DVDS: More musicals, Wait Until Dark, The Music Within.

These are being considered for purchase.  Thanks for the suggestions!

3. Mr. Aren’s acoustic guitar performance was awesome. Hope to see him back.

We’re glad you enjoyed it – we hope to have him here again! 

4. Instead of buying some many copies of a single DVD, why not buy more new releases

We try to do both – we generally get multiple copies of mainstream new releases, and we regularly stock up on the less mainstream titles that were not available to us as new releases.

5. I would truly like to see the library post a “QUIET” sign(s). I love this library but most of time I’m here people and their children seem to act and talk as if they’re in the Jewel. I don’t want to have to go in a small computer room to read. … Most other libraries I’ve been to - Barrington, Streamwood, they have “QUIET PLEASE” signs posted.

We hope you will try to understand that public libraries have evolved through the years and are no longer simply quiet places to read or study, but serve also as cultural centers for the communities they serve.  Public libraries now attract many more people of all ages for many more purposes, and the Wauconda Area Library is a perfect example of this trend.   Social norms with respect to child behavior in general have also changed greatly.   While we do our best to keep the noise levels throughout the Adult Services areas at a reasonable level, we also try to guarantee that our Quiet Study Room is quiet at all time, and we encourage you to use this room.

6. I would really like the library to buy the “Advertiser” newspaper. People who live in apartments do not get it so they have to pay fifty cents at the store… It would be free for the library.

We agree, and will subscribe to it, if it is available to us.  Thanks for your suggestion!


July 2008

1. Handicap button for the bathroom door! It is very hard to maneuver with crutches. Also, paper towels near sink.

We will consider these suggestions – thanks!

2. Please purchase: DVDs: Little House on the Prairie pilot and specials, History Channel and PBS documentaries, Harlem Globetrotters movie, more Waltons, more Inu Yasha, more “They Wore What?” books, Dr. Demento, System of a Down, and “Strong Bad Sings” CDs, new Robert Ferrigno book.

These are being considered for purchase.  Thanks for the suggestions!

3. The water fountain outside the main floor restrooms requires adjustment.

This fountain has now been repaired – we are sorry for the inconvenience.

4. Stamp the kids hands like at Chuckie Cheese so that the library can be a safer environment.

We’ll consider doing this – thanks for the suggestion!

5. Should have more things for the older kids: games, music programs. Check out Schaumburg. They have an art room. It’s boring here. I was here with my four boys. No fun at all. Make it more fun like art, music etc.

The library now offers electronic gaming for tweens and teens, and much more is planned for the fall, including a new teen area called “The Zone”.  Please stay tuned!

6. Thanks to everyone who had a part in planning and executing the great time we all had at the Cubs baseball game. It was a wonderful evening. Thank you!

We’re glad you enjoyed this trip.  We are likely to do this again next summer – Go Cubs, Go! 


June 2008

1. When I was a kid, the library was a quiet environment. This is what I expect as a patron. Too many kids are allowed to run around and yell these days. This is intolerable. Perhaps a second checkout desk downstairs would help, or more of the children’s DVDs and movies on their floor would help. In any case, there needs to be stricter control over the environment. Al least more quiet signs. And maybe leashes on the kids (kidding…a little).

We hope you will try to understand that public libraries have evolved through the years and are no longer simply quiet places to read or study, but serve also as cultural centers for the communities they serve.  Public libraries now attract many more people of all ages for many more purposes, and the Wauconda Area Library is a perfect example of this trend.   Social norms with respect to child behavior in general have also changed greatly.   While we do our best to keep the noise levels throughout the Adult Services areas at a reasonable level, we also try to guarantee that our Quiet Study Room is quiet at all time, and we encourage you to use this room.     

2. Please purchase: DVDS: Little House on the Prairie, 10th season, Ah! My Goddess, 1st season, old Batman TV series with Adam West; Dr. Demento CD; Christian authors on Playaways.

These are being considered for purchase.  Thanks for the suggestions!

3. Please allow a few computers in the adult computer area to be sound-enabled (with headphones only) as you do not allow adults to use the sound-enabled computers in the Children’s Department!

Thank you for your suggestion.  We will consider this.  Please note that the computer in Lab A is sound-enabled as are the laptops available for checkout at the Circulation Desk if you are 18 years of age or older with a valid Wauconda Area Library card.

4.  It is very nice calling the library and getting a live person asking “How may I direct your call?”  So many other places no longer provide this service, and it is such a delight that our library still provides this service.  Thank you!

Thank you – we do our best to provide the personal touch!


May 2008

1. Thank you for the wonderful Mother’s Day Craft session. The librarians in your Children’s Department are great!

We are happy to hear that your family enjoyed making Mother’s Day gifts!  Thank you for your kind comments.

2. Please purchase: DVDS: Remember the Titans, Ghostbusters; CDs: John Adams soundtrack, new Seal CD; book: Success is Not an Accident.

These are being considered for purchase.  Thanks for the suggestions!

3. Internet browsers are outdated. They make blog administration impossible to format correctly, Gmail takes forever to load, and I have trouble accessing my college email account.

The problem is not our browser but the fact that we use “Public Web Browser” as part of our Internet security system.  Unfortunately, the current version of this software does not accommodate some sites such as Gmail very well.  We hope that the next version of this software will correct this.  In the mean time, Gmail provides an option for people who encounter this common problem – we suggest you select this option.  Sorry for the inconvenience!

4. Goofing around (teen’s group), groupies laughing and having good times in a library quiet setting. It is so disturbing to me in concentration.

Please be aware that the Quiet Study Room, located behind the Reference Desk, is intended as a place that is generally very quiet.  Please let us know if that ever is not the case and we will correct the problem.

5. Why not put pop/water machine (and coffee machine) in the entry area and put two small tables with two chairs next to machines. Move wooden bench to inside of library

Please be aware that the installation of the beverage and snack machines is not yet complete.  They will be located, though, in the area in which they have been temporarily installed for various reasons, including security.  The wooden bench is needed where it is now for people waiting to be picked up.  A café is planned for the current periodicals area, providing café-style seating as well as comfy lounge seating, similar to the furnishings at Starbucks.

6. Children should not be allowed to race around the stairs and books unattended.

We agree, and consistently ask parents and caregivers to supervise their young children when visiting the library.  Please feel free to speak to the Children’s librarians if you encounter unattended children.

7. I would like to see “Bounce & Books” continue into the summer.

You will be happy to learn that Bounce and Books will be offered as part of the Children’s Services summer programs!

8. Why are e-books limited to only five downloads and when will the current formats be adjusted to allow downloads with iPod, Zoomec?

The library’s MyMediaMall service is available through a library consortium of dozens of libraries, creating high demand for all holdings, making it necessary to limit access.  The MyMediaMall vendor has announced that it will accommodate iPods in the coming months.  As for Zoomec, we are not sure what you mean – could you be more specific?

9. We object strongly to the new tax bill we just got. The library pension has been decreased. We support our library and its people.

Please understand that the library pension fund itself has not been decreased, nor will it be – an adjustment to the annual tax rate in one fund does not necessarily impact the total revenue the library receives from all funds.  The library’s contribution to its pension fund is protected by law, regardless of the actual tax rate for that specific fund.


 

April 2008

1. Please continue the “Bounce & Books” classes over the summer. It’s a great class!

We are happy to hear that you enjoy our Bounce and Books program; you’ll be happy to hear that we will offer it this summer, beginning on June 16th!

2. Please purchase: DVDS: Golden Girls, Rome, 9 to 5, Bella.

These are being considered for purchase.  Thanks for the suggestions!

3. Please put “A New Earth” on the Ipods so there could be more copies available to more patrons.

Yes – this will go on a new iPod titled: iPod : Bestsellers, 2007 Non-Fiction

4. I would like to suggest that you have a non-smokers section of the library internet use section, as some persons are allergic to cigarette smoke even when it is clinging to the person’s clothing and makes it impossible to stay online when you are choking due to the odor and allergens!

Unfortunately, there is no practical way to do what you are suggesting.  Please be aware that if you are a Wauconda Area cardholder and at least 18 years of age, you may check out one of our laptop computers for use anywhere in the Adult Services area of the library.  Otherwise, please let us know of your problem and we will try to assign you to a computer located in a different area.

5. I was offended at the children’s book “Tango Makes Three” that discusses homosexuality. I was spending time with my children reading books and was shocked at this book. I cannot believe this was in the children’s section! Could a book like this be put in to another section? Why are you allowing children to be exposed to these lifestyles?

And Tango Makes Three, based on real events at the Central Park Zoo in New York, is a work of fiction that gently explores diversity in family life.  As with all resources in the Children’s collection, it is recommended that parents be involved in the selection of materials for their children since values and philosophies vary widely among library users.  While you may not consider this particular story appropriate for your family, we hope you understand that other families have decided differently and have checked this book out many times.  If you would like assistance finding resources for your children, please feel free to discuss your needs with the Children’s librarians.

6. Could you sell books that someone made?

The library does not sell books.  The Friends of the Library sell books that have been donated, and all proceeds go to the Friends of the Library.

7. People who park in the handicapped places by the ramp must learn how to park – not on an angle or in the yellow places where they are blocking other handicapped drivers!

Please let us know when this happens and we will let the police know.

8. All three handicapped spaces have small stones which makes it slippery getting into a car or getting out of a car!

Because of all the snowplowing this winter, there was quite a bit of residual material in the parking lot this spring.  The parking lot has been cleaned and this should no longer be a problem.


March 2008

1. We love mother/daughter book club. Can you please keep it going in May & June since school is out late this year because of all the snow days? Also, a summer book title would be great!

We will offer a summer session of the Mother Daughter Book Club, probably in July.  Details will be published in the next issue of Focus, and will soon be available on the library’s web site.  Thanks! 

2. Please purchase: DVDS: Jungle 2 Jungle, Spy Hard, The Hitcher; CDs: It’s a Goof, That Handsome Devil.

These are being considered for purchase.  Thanks for the suggestions!

3. Love the adult education programs!

Thank you!  We’d love to hear your suggestions for specific educational programs for adults.

4. I love the adult programs (at night, please, I work full time); I always learn something new. Keep up the great work!

Thank you!  We’d love to hear your suggestions for specific educational programs for adults.

5. I would like to thank the people who help me out in the DVD section. It is much appreciated.

We are always glad to help!

6. Thank you for providing a wide variety of programs at the library. The library is a valuable asset to our community. Keep up the good work.

Thank you! 

7. The FDR presentation was excellent.

We’re glad you enjoyed it – we plan to provide more programs such as this one.

8. I think that we should have book club every Tuesday of the month. Please, and thank you!

The Children’s librarians are busy planning summer book clubs, but no specific days have been selected yet.  We will be sure to consider your request when we schedule upcoming programs.  Thank you! 


February 2008

1. I really enjoy the children’s art on the walls. Perhaps, to a smaller extent, it could be made permanent. If it were open to local adult amateurs, that would be interesting too.

We’re glad you enjoy the student art exhibit!  This is a joint project with School District 118, and we hope to do this each year.  We are also open to the idea of display adult student or amateur art, either as group or an individual exhibition.  In fact, we have been doing this for years in the Lincoln Room.  Please let us know if you would like to propose a specific art exhibition.

2. Please purchase: DVDS: George and the Dragon, Touching Wild Horses, August Rush, Blind Dating, Missionary Man, Believe in Me, Sydney White, Jess Stone: Night Passage; audiobooks: Alien Chronicles, Orson Scott Card; magazines: Chicago Reader , The Diabetic; BOOK: The Librarian Who Measured the Earth.

These are being considered for purchase.  Thanks for the suggestions!

3. First let me say this is a great library – lots to do for everyone, but recently I have been required to fax documents. I thought “library”! No such luck. I have talked to other people and they say the same. It would be nice to have that option available since we are not always able to email documents…let’s think about offering a fax system for us.

In the past, we were unable to find a user-friendly way of providing this service.  We will research this again in hopes that there is now a way of providing this service for our patrons.  Thanks for the suggestion!

4. Please have a bus trip for “Dirty Dancing”.

We are considering this as one of our trips.  Thanks!


January 2008

1.  Have a spelling bee for adults. I went to Buffalo Grove to see one and it was so much fun!

What a fun idea!  We will certainly look into hosting a bee at the library.

2. Please purchase: DVDS: The Beach, Word World DVDs,Wire season 3, Law and Order, Law and Order SVU, Veronica Mars season 3,Jet Lie-War, The Kingdom, Death Sentence White Noise, The Light, Sunshine; CDs: Strangers in the Night by UFO, Saffire the Uppity Blues Women,

These are being considered for purchase.  Thanks for the suggestions!

3. Please start an adult knitting group.

You asked and we listened – due to numerous requests for an adult knitting group, we will be starting one in the near future.  Please watch the Focus newsletter for more information.

4. This library is too hot! Do you realize that that is what makes people sick and spreads viruses? It’s ridiculous!

We generally keep the temperature of the building set at 68 to 70 degrees Fahrenheit, so that most people are comfortable.  Broad fluctuations in the temperature outside will sometimes affect the indoor temperature until there is time for the furnace or air conditioner to adjust.  Unfortunately, it is impossible to please everyone all the time with respect to temperature, as much as we would like to.

5. A fair amount of the songs on the CD “Totally Hits, vol. 2” are inappropriate for young children that use the downstairs (Children’s Dept.) area of the library. Not what young children should hear.

This CD is currently under evaluation by the Children’s Services staff.

6. After inquiring about Reactive Attachment Disorder, I was told in the Children’s Dept. that “very little” was available but that the Children’s Librarian would research and find articles. A day later I returned to find a packet with a research paper waiting for me along with some Interlibrary Loan resources!! Your librarian REALLY took the initiative in finding these for me. Nice work!!

We are happy to hear that you were pleased with not only with the resources about RAD but also with the service you received.  Thanks for the kind words!