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SUGGESTION BOX

July, 2007

1. One again the library came up with great programs for the summer. The Becket Boys were a lot of fun and my vacation this year will be in upper Michigan after listening to Eric Hansen. And, as always, the music and film selections are great. Thank you.	Thanks for your feedback – we aim to please, and are happy to hear it when we do!
2. Please purchase: DVDs: Gilgamesh series, Monarch of the Glen,	These are being considered for purchase. Thanks for the suggestions!
3. Can you please use English subtitles for movie night? I am hearing impaired and miss much of the dialog. Although the sound is loud, the dialog is 50% lost to me and my friend.	English subtitles for English-language movies are a distraction for most people – that’s why most movie theaters do not do this. We encourage you to check out the DVD’s and watch these movies at home, where you can select the various DVD features that are available and that meet your needs.
4. The trip to Navy Pier was just wonderful from beginning to end…all-in-all, I can’t imagine a better day, a better value for $50!!	We’re glad you enjoyed it – we agree that it’s a great value, and we’re glad to see our patrons take advantage of it.
5. Just wanted to convey my thanks for a wonderful trip to Navy Pier. The trip was beautifully organized…the whole package was wonderful and the little extras like water and chocolate on the way home were a big hit too! Thanks for the delightful day and I am looking forward to more opportunities to travel with you! You all outdid yourselves!	Glad you enjoyed it – there will be plenty more such trips in the future, thanks to your feedback.
6. Our book club appreciates the care given to getting the books we want when we want them and in extending our time with the books when necessary. When one book we had chosen had some bad language right at the beginning, and your librarian was informed about it, she said to just return the books and within 30 minutes had emailed several suggestions that would replace that book. Now that’s service!	We greatly encourage people to participate in book clubs – they’re a great way to make a great reading experience even greater! We’re glad to help!
7. Have a “patrons’ top choices” (or such) of favorite movies. They could also have stars on movies and dots on duds (or whatever) for sensitive material. (Great movies but may have some soft porn, etc.)	Thanks for the suggestion. We’re considering ways to let patrons make their recommendations for specific titles of books, DVD’s and CD’s. Please stay tuned!
8. Regarding the week five prize for the K-PreK ages. I don’t really feel baseball size suckers made in China are an appropriated prize for kids in general in this day with the problem of childhood obesity while the older kids are getting water bottles and such. You should at least be able to exchange for something else. The Summer Reading Club is a great idea and we hope to participate next summer with (hopefully) more appropriate prizes.	Although our candy prizes have generally been very popular and well received, we recognize that some children cannot consume treats due to dietary restrictions, dental braces, or general family policies regarding sweets. Please feel free to ask the Children’s librarian for a substitute prize if candy is unacceptable to you.
9. I’m a big Books-on-Tape listener/reader. Please don’t buy any more books on cassette. They are so inconvenient. Do buy more audiobooks!	Thanks – we agree with you! We no longer purchase books on cassette – we now purchase audiobooks on CD’s and iPods, and in downloadable format so you can even download them to your home computer. We are steadily increasing our number of audiobook titles, and we are starting to buy multiple copies for the most popular items.
10. Please have MS Excel (class) during the day.	We’ll consider this – thanks for the suggestion.
11. I live two miles away from this library. I cannot use some of the privileges at this library because I have a Fremont library card. It is not by choice...Please find a solution to this. Maybe you can take the distance between the library and the residence into consideration.	Thank you for your comments as we understand your frustration on this issue. Please remember that as a reciprocal borrower you are able to take advantage of most of the services that we offer to our own cardholders. However, the library boundaries are determined by the state and we are required to comply to library district laws and guidelines.
12. I think it would be a good idea to let people use the computers for a third session if they are available. It is ridiculous to deny the usage when at least five or six computers are available. If it is kids that want to play games on the computer, then they should be denied a third session. Thank you.	We’ll consider ways in which we might be able to accommodate patrons who wish to have a third session when computers are clearly available. Please keep in mind that we must work within the parameters of the PC Reservation software, and that this software has generally done a great job of ensuring that more patrons get more computer time.
13. The library is too cold. Please adjust the temperature down. Save the cost. Low tax for village.	Please understand that in the summer many people come to the library to get some relief from the heat. We try to keep the building at a temperature which pleases the largest number of people. In a building this size, it is difficult to ensure a consistent temperature throughout the building. We frequently make adjustments to the thermostat, depending on the weather. Please let us know at the Information Desk if you feel the temperature is uncomfortable.