SUGGESTION BOX

April, 2007

1. Regarding the new system of waiting in line: Please consider using cordon ribbons and connecting poles (just like the airport check-in). The one sign is absolutely unnoticeable, and when the librarians ask people to line up behind the sign, people are unknowingly walking by and cutting into the check-out area when the current patron is finished. The current system needs to be changed to insure the waiting order is done fairly	Thank you for your comments. Actually, a new system has been ordered and we are hopeful that it will help alleviate this problem. Thanks for your patience during this transition period!
2. Please purchase: “Please Don’t Eat the Teacher” in Spanish, Nancy Drew audiobooks, soundtrack for the movie “Blood Diamond”, books and audiobooks by P.G. Wodehouse, the movie “She’s All That”,	These are being considered for purchase. Thanks for the suggestions!
3. Please start resurfacing/cleaning the DVD movies when they come in from being checked out. Every DVD we’ve checked out skips. Every one and it’s beyond frustration. Please address this situation ASAP.	Unfortunately we don’t have the time or staff to resurface/polish/clean every DVD of the hundreds that are returned every day. When you return your DVDs, please let us know of any you have had a problem with and we will be happy to restore them.
4. Lower the thermostat in the Children’s Department. It is always too hot!	Every spring, the library air system is switched from furnace to air conditioning only once. Until the switch is made, there are parts of the library that may seem warm on a warm spring day, because the air conditioner has not yet been turned on. Once the air conditioner is turned on, these same parts of the library might seem cold on a cool day. In any building of this size, with such larch open spaces, there will be times when the temperature in certain spots is not the ideal temperature. Please keep in mind that we are doing our best to ensure the comfort of all patrons.
5. I just wanted to let you know that I am offended once again by the decision that this library made about ordering books for the Children’s Department (Wizardology). I don’t see the educational purpose in spending out tax dollars on the book. What is your criteria in choosing this book? Don’t get me wrong – I love this library and the educational materials that have been provided here. Let’s work together to order good quality educational books that will teach wholesome values to our children.	More than 170 libraries in Illinois own this popular, well reviewed book and most of these libraries include it in their children’s collection. The Children’s Services department purchases resources that serve the informational, educational and recreational needs and interests of children from birth through fifth grade. These needs and interests vary from child to child and family to family, which is why public libraries encourage parents to guide their children in the selection of materials. We appreciate your interest in the Children’s collection and would be happy to assist you in identifying and locating resources that will serve the needs of your family.
6. I found some inappropriate material in the children’s section in plain view (Dragonology, Wizardology)…I don’t believe parents would like their children reading these books…I recommend books that are wholesome and teach our children good moral values.	Please see above response.